Frequently Asked Questions
Here are some frequently asked questions regarding Trivenly.
Trivenly is a marketplace platform that connects travel agents with travelers. We offer a variety of travel packages, including open trips, private trips, and more, which you can choose based on your needs. Learn more about Trivenly.
An open trip is a travel package designed by a travel agency that includes itineraries, intended tourist destinations, travel schedules, and more. Open trips are conducted collectively and are open to the public, allowing you to meet new people without worrying about traveling alone. Open trips typically offer affordable prices because they are aimed at groups. Although you will be traveling with others, open trips are safe packages because they are supervised and guided by the travel agency itself.
A private trip is defined as a vacation package service for individuals or small groups. Participants in a private trip package can determine their desired vacation schedule, destinations, and the type of travel experience they want. As the name suggests, your travel activities will be very exclusive and not combined with other participants. The trip participants will be only yourself or a few people designated by the travel agency.
You can register on Trivenly by clicking the "Register" button in the upper right corner of the homepage. Or register here. Please sign up using Google, Facebook, or your WhatsApp number.
After registering and logging into Trivenly, search for the travel package you want using the search feature or available categories. Click on the selected package, then follow the steps to complete your booking and payment.
Trivenly accepts various payment methods, including credit cards, bank transfers, and other digital payments such as Gopay. Choose the payment method that suits you best when completing your booking.
The cancellation and change policy depends on each travel package and the travel agency offering it. Please read the terms and conditions stated for each travel package.
Yes, Trivenly is legally registered under PT Trivenly Nur Utomo. We are officially registered with the Ministry of Law and Human Rights (Kemenkumham) and hold a certificate and official Business Identification Number (NIB).
Yes, some travel agencies that partner with Trivenly also offer international travel packages.
After your trip is complete, you can leave a review by logging into your account, finding the completed trip, and writing a review in the designated section. Your review is very helpful for other users in choosing travel packages.
If you have questions or need assistance, you can contact our customer service via email at [email protected] or through the live chat feature on our website.
Travel agencies can join by signing up on the Join as an Agency page. Fill in the required information and follow the verification steps to start selling travel packages on our platform.
Joining Trivenly allows travel agencies to reach more customers, increase sales, and receive support from our team in managing their travel packages.
Yes, you can request a trip and create a travel plan on Trivenly. You can visit the request trip page for more information and to create your travel plan.
All travel agency partners of Trivenly are trusted agencies. We verify that each travel agency operates legally and holds a registered NIB.
